Water Service Connection
Invitation to Bid
Board of Directors
Office of the General Manager
Administration and Finance Group
Operations and Technical Services Group
Frequently Asked Questions
What are the requirements in applying for new water service connection?
Valid ID's -- any two (2) of the following:
Senior Citizen/ PWD ID
Proof of Billing/ Ownership – any of the following
Statement of Account (PLDT, GLOBE, SUN, SMART etc.)
Land Title / Contract to sell / Deed of Sale
Can I request for a temporary / permanent disconnection?
Yes, for as long as you don’t have any outstanding balance and you should provide a written request coming from the owner.
Request for disconnection should be done at least 5 days before reading date.
How do I request for water service reconnection?
Reconnection fee must be paid upon request for reconnection of disconnected accounts and obligation paid in full will mean continuance of the privileges of service connection.
A reconnection fee of PHp100.00 will be charged to all temporarily disconnected accounts while a reconnection fee of Php 1, 200.00 (Natural soil) /Php 3,000.00 (Concrete) shall be charged for permanently disconnected accounts. A new connection rate shall be applied for accounts permanently disconnected 5 years and beyond.
Reconnection shall be implemented within 3 workings days upon receipt of payment.
Upon Termination of Water service contract, will my guarantee deposit be refunded?
Yes, as long as you do not have any outstanding balance in your account. Just present your official receipt of guaranteed deposit.
How do I avail of a senior citizen discount?
Senior Citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in the basic charge, pursuant to the Expanded Senior Citizens Act of 2010.
Please present your senior citizen ID
What are the requirements needed to file change of ownership?
Authorization letter coming from the existing concessionaire
Proof of ownership (land title or deed of sale)
Transfer of ownership documents
2 VALID IDs
Other requirements as advised by the Customer Service
What do I do if I see leak before/after my meter?
Any leaks occurring after the water meter is concessionaire’s responsibility while leaks occurring before the water meter are under Baliwag Water District’s responsibility.
Immediately report any leak found before the water meter in our office or you may call the customer service hotline 7662618/ 0998-841-3155/ 0917-560-3045.
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