Guiding Statement
Our Vision

To be a world-class water utility providing excellent service and leading the industry through innovations, sustainable development and environmental protection in partnership with the community.

Our Mission

We commit to provide safe, adequate, reliable and affordable water and sanitation services and to protect the environment through community participation.

Scope of the Quality Management System
Production and distribution of potable water; collection and treatment of septage, and disposal of end-products.
Quality Policy
Baliwag Water District values the importance of providing adequate potable water and proper sanitation service for the continued socio-economic growth of the community. We are committed to provide excellent service and manage properly all aspects of our system to provide safe and aesthetically appealing water in compliance with the Philippine National Standard for Drinking Water and other statutory requirements. It is our policy to provide water and sanitation service in accordance with the highest standard set forth by the government.

To achieve our goals we are committed to:

  • Cooperate with the municipal, provincial and other government agencies to protect our waterworks and water sources from contamination
  • Ensure the potential risks associated with water quality are identified and assessed
  • Continually develop other water source to sustain the growing demand for potable water
  • Continually improve water safety plan
  • Implement a sanitation safety plan
  • Continually improve Septage Management Program to effectively manage water/wastewater
  • Ensure that our water supply, treatment, storage and distribution infrastructures are properly designed, constantly maintained and regularly evaluated and improved
  • Establish regular verification of the quality of drinking water provided to our citizens and monitoring of water treatment process that produce the water to ensure full satisfaction of our customers
  • Regularly assess our performance and continually improve our practices to produce good quality water
  • Enhance competency and efficiency of our employees through regular identification of training needs and conduct of training
         We will develop and implement a Quality Management System and encourage the support of our employees for effective implementation. All of our officials, managers and employees at Baliwag Water District are responsible for understanding, maintaining and continuously improving the Quality Management System
Core Values
As Baliwag Water District (BWD) employees, we dedicate ourselves to:
We rely on mutual assistance, support, cooperation, or interaction among constituent parts or members of the water district to attain organizational goals.
We initiate changes rather than react to events.
We promote accountability, loyalty and transparency in our organization.
We have the devotion to provide excellent service to the citizens of Baliwag.
We strive to be a world class water utility providing highest degree of professionalism and service.
BWD promotes doing business with high level of professionalism, care and deep concern "serbisyong may malasakit" for the citizens of Baliwag.
Key Result Areas
Water Safety and Quality
‘Water’ is looked upon as a social and environmental resource. The term ‘right to water’ does not only refer to the rights of people but also to the needs of the environment. As a minimum, the quantity should be sufficient to meet ‘basic human needs’ in terms of drinking, bathing, cleaning, cooking and sanitation. Groundwater is relatively inexpensive, but it is limited in volume and irreplaceable if depleted. Maintaining a safe water supply means that river basins and groundwater are managed in their entirety.
Water Accessibility and Reliability
Excellent service is the process of consistently communicating to all customers – whether it is an internal customer or external customer – that they are valued, and that their satisfaction is paramount to the organization.
Sanitation Service
Sanitation is a basic, as well as a long-standing, public health issue. It includes the proper disposal of human and industrial wastes and the protection of the water sources. Sanitation is directly related to water quality and water pollution which poses potential health risks. Water sources must be protected prior to consumption. By providing protection to the source, water is available without much treatment.
Environment Protection
Environmental protection is a practice of making concrete actions in addressing environmental concerns on individual and organizational levels. Environment protection proposes to solve the existing and potential environment problems, harmonize the relationship between human beings and environment and ensure the sustainable development of the economy and society.
Excellent Service
Excellent service is the process of consistently communicating to all customers – whether it is an internal customer or external customer – that they are valued, and that their satisfaction is paramount to the organization.
Resource Management
Resource management is the efficient and effective utilization of an organization’s resources when they are needed. Such resources may include material and human assets.
Stakeholders Relationship Management
Community participation is defined as a continuous two way process which involves promoting full public understanding of processes and mechanisms through which the community is involved in identifying environmental problems, developing action plans, implementing the best plan and monitoring the impact of such action.
Non-Revenue Water Management
Goal of the Baliwag Water District is to maintain the low non-revenue water.
Infrastructure and Technology Development
Infrastructure and technology are the vital underlying components in maintaining and sustaining the quality of services of any organization. Continuous development, improvement, and acquisition and upgrading of existing technology are vital in upholding excellent service.