Mission and Vision
Our Vision

To be a world-class water utility providing excellent service and leading the industry through innovations, sustainable development and environmental protection in partnership with the community.

Our Mission

We commit to provide safe, adequate, reliable and affordable water and sanitation services and to protect the environment through community participation.

Corporate Values
As Baliwag Water District (BWD) employees, we dedicate ourselves to:
We rely on mutual assistance, support, cooperation, or interaction among constituent parts or members of the water district to attain organizational goals.
We initiate changes rather than react to events.
We promote accountability, loyalty and transparency in our organization.
We have the devotion to provide excellent service to the citizens of Baliwag.
We strive to be a world class water utility providing highest degree of professionalism and service.
We provide excellent service to the citizens of Baliwag with Malasakit.
Key Result Areas
Water Safety and Accessibility
‘Water’ is looked upon as a social and environmental resource. The term ‘right to water’ does not only refer to the rights of people but also to the needs of the environment. As a minimum, the quantity should be sufficient to meet ‘basic human needs’ in terms of drinking, bathing, cleaning, cooking and sanitation. Groundwater is relatively inexpensive, but it is limited in volume and irreplaceable if depleted. Maintaining a safe water supply means that river basins and groundwater are managed in their entirety.
Excellent service
Excellent service is the process of consistently communicating to all customers – whether it is an internal customer or external customer – that they are valued, and that their satisfaction is paramount to the organization.
Community Participation
Community participation is defined as a continuous two way process which involves promoting full public understanding of processes and mechanisms through which the community is involved in identifying environmental problems, developing action plans, implementing the best plan and monitoring the impact of such action.
Environmental Protection
Environmental protection is a practice of making concrete actions in addressing environmental concerns on individual and organizational levels. Environment protection proposes to solve the existing and potential environment problems, harmonize the relationship between human beings and environment and ensure the sustainable development of the economy and society.
Sanitation Service
Sanitation is a basic, as well as a long-standing, public health issue. It includes the proper disposal of human and industrial wastes and the protection of the water sources. Sanitation is directly related to water quality and water pollution which poses potential health risks. Water sources must be protected prior to consumption. By providing protection to the source, water is available without much treatment.
Resource management
Resource management is the efficient and effective utilization of an organization’s resources when they are needed. Such resources may include material and human assets.
Infrastructure and Technology Development
Infrastracture and technology are the vital underlying components in maintaining and sustaining the quality of services of any organization. Continuous development, improvement, and acquisition and upgrading of existing technology are vital in upholding excellent service.